FAQ
Orders & Personalization
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Do you offer personalized products?
Yes! Many Brandy’s Bling products can be personalized with a name, title, or other details. Available options are listed on each product page.
How do I provide my personalization details?
Enter your details in the personalization field on the product page. Please double-check spelling, dates, and any other information before placing your order.
Can I change my order or personalization after placing it?
Please contact us as soon as possible if you need a change. We’ll do our best to help, but changes may not be possible once production has started.
How long will it take to make my order?
Processing times vary by product and are listed on each product page. Processing time is separate from shipping time.
Shipping & delivery
When do you ship orders?
We ship Monday through Friday. Eligible ready-to-ship orders placed by 12 p.m. Eastern Time may ship the same business day. Personalized and made-to-order items ship after their listed processing time.
How can I track my order?
You’ll receive a shipping confirmation with tracking information when your order ships.
Do you offer local delivery?
Yes! Local delivery is available for a $5 fee within 10 miles of Egg Harbor Twp., NJ 08234. Contact us if you’re unsure whether your address qualifies.
Products & care
How do I care for my rhinestone apparel?
Turn the garment inside out and wash it gently in cold water. Avoid bleach, fabric softener, and ironing directly over the design. Lay flat or hang to dry.
How should I care for my rhinestone drinkware?
Hand wash gently and avoid soaking or scrubbing the design. Do not put embellished drinkware in the dishwasher or microwave.
Will my item look exactly like the photos?
We do our best to show each product accurately. Colors may vary slightly due to screen settings and the handmade nature of some items. Select images may be AI-generated mockups showing approximate styling and placement; please refer to actual product photos when available.
How do I choose the right size?
Please review the size chart on the product page before ordering. For your best fit, compare the measurements with a garment you already own.
Returns & Help
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Do you accept returns or exchanges?
Please review our [Returns & Exchanges Policy] for eligibility, deadlines, and instructions. Personalized and made-to-order items may have different return conditions.
What if my order arrives damaged or incorrect?
Please contact us within 5 business days of delivery with your order number, a description of the issue, and clear photos. We’ll review the issue and help with the next steps.
How can I contact Brandy’s Bling?
You can reach us through our [contact form or email address]. We respond during our business hours, Monday through Friday, 9 a.m. to 5 p.m. Eastern Time.